Time Warner Cable responds to legal process because it is required to do so by law and because it is the right thing to do to strengthen the communities we serve. Past responses have helped law enforcement to recover missing children, prevent suicides and help prevent or respond to fraud and other illegal activity that threaten our customers' personal information and computers.
Like other communications companies, we are served with legal process (subpoenas, court orders, search warrants) compelling the disclosure of customer information and business records. We believe helping our customers understand how often information about our customers is being requested is important. The Time Warner Cable Transparency Report summarizes the volume and types of requests we receive from governmental entities for customer information. We will issue Transparency Reports on a semi-annual basis. We have also provided answers to frequently asked questions related to the practices we follow to strengthen protections for the privacy of customer information.
|Pen Register and Trap & Trace||20|
|No Data Disclosed||20|
|Only Subscriber Information||77|
We are not permitted to disclose the exact number of National Security Orders that were issued to us, but in 2014 the government released a Notice of Declassification permitting us to inform our customers about the aggregate number of these orders using a broad range. The government requires that we delay the report of any National Security Orders for six months. Thus, at this time, the most recent FISA information we may report is for the second half of 2013.
|Time Period||Total National Security Orders Received||Customer Selectors Targeted|
|1/1/2013-6/30/2013||0 - 249||0 - 249|
|7/1/2013-12/31/2013||0 - 249||0 - 249|
|1/1/2014-06/30/2014||0 - 249||0 - 249|