Protecting Privacy

Protecting Privacy

Time Warner Cable does not disclose information about our subscribers except under the circumstances provided in its Privacy Policy and consistent with the law. Any disclosure is carefully validated in accordance with strict policies and procedures.

If you have any questions regarding Time Warner Cable’s Privacy Policy you may contact us at TWC.privacy@twcable.com. If you have questions about how we respond to legal process, our guidelines for submitting lawful requests for customer information are available on our website at http://help.twcable.com/subpoena-compliance.html.

Public Safety

Public Safety

Time Warner Cable responds to legal process because it is required to do so by law and because it is the right thing to do to strengthen the communities we serve. Past responses have helped law enforcement to recover missing children, prevent suicides and help prevent or respond to fraud and other illegal activity that threaten our customers' personal information and computers.

Time Warner Cable Transparency Reporting

Like other communications companies, we are served with legal process (subpoenas, court orders, search warrants) compelling the disclosure of customer information and business records. We believe helping our customers understand how often information about our customers is being requested is important. The Time Warner Cable Transparency Report summarizes the volume and types of requests we receive from governmental entities for customer information. We will issue future Transparency Reports on a semi-annual basis. We have also provided answers to frequently asked questions related to the practices we follow to strengthen protections for the privacy of customer information.

Process From Governmental Entities (not including FISA Orders and National Security Letters)

Requests by Reporting Period

  • 8000
  • 6000
  • 4000
  • 2000
  • 0
  • 06/30/2013
  • 12/30/2013
  • 06/30/2014
  • 6474
  • 5420
  • 6187

Time Period Ending

Users/Accounts by Reporting Period

  • 10000
  • 8000
  • 6000
  • 4000
  • 2000
  • 0
  • 06/30/2013
  • 12/30/2013
  • 06/30/2014
  • 8543
  • 7704
  • 8595

Time Period Ending

Composition of Legal Requests

01/01/2013 - 06/30/2014
Request Type Total
Subpoena 10091
Court Order 1461
Search Warrant 551
Emergency Request 236
Pen Register and Trap & Trace 12
T-III 3

Overview of Information Disclosure

01/01/2013 - 06/30/2014
Request Type Percent
No Data Disclosed 20
Only Subscriber Information 77
Disclosed Content 3
National Security Orders Received (National Security Letters and FISA Orders)

We are not permitted to disclose the exact number of National Security Orders that were issued to us, but earlier this year the government released a Notice of Declassification permitting us to inform our customers about the aggregate number of these orders using a broad range. The government requires that we delay the report of any National Security Orders for six months. Thus, at this time, the most recent FISA information we may report is for the second half of 2013.

Time Period Total National Security Orders Received Customer Selectors Targeted
1/1/2013-6/30/2013 0 - 249 0 - 249
7/1/2013-12/31/2013 0 - 249 0 - 249
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