Supporting Public Safety

The Time Warner Cable Legal Response Operations Center (LEROC) responds to lawful requests for certain business records ensuring that disclosed information remains in compliance with Time Warner Cable Privacy Policies or is conducted as required or permitted by law. This includes assisting law enforcement personnel and members of the legal community in a professional manner while maintaining the privacy and security of business and subscriber information.

As part of our continuing effort to help protect our customers' private information from unauthorized disclosure, we recommend you consult the information below, as it addresses common questions and requirements related to the fulfillment of lawful requests. If your question remains unanswered, please email us at subpoenainquiry@twcable.com.

If you're not sure if an IP address is associated with a specific Time Warner Cable subscription, you can search the ARIN database here.

ARIN.net

Emergency Requests

We will only process emergency requests of a life and death nature on an expedited basis if law enforcement first contacts us via phone to alert us that such a request is being submitted. If you write “urgent” or “emergency” on your request, we will not be able to distinguish this as a true life and death situation as so many other important matters contain these notes.

Emergencies: (703) 345-3422, Option 1

IP Addresses, Emails, IPv6 and NAT

In order for Time Warner Cable to fulfill a request for customer records regarding an IP address, you must provide the IP address, specific date, time, and time zone during which the IP was in use; date ranges are not acceptable. Please note that in some instances a port number will be required. For email lookup requests, please provide the full email address assigned by Time Warner Cable.

Please consult the Records Retention table to verify that information is still available.
Read more >

Call Detail Records and Phone customer records

In order for Time Warner Cable to fulfill a request for information regarding a digital phone customer's records, please provide the phone number in question, and the date range for the call detail records.

Read more >

Basic cable customer records

In order for Time Warner Cable to fulfill a request for information regarding specific cable customer records, please provide the address in question, an individual's name, and/or the account number.

Read more >

Information for the Legal Community

In order for Time Warner Cable to fulfill a request for information regarding cable customer records, please provide the following:

  • Cases must be hand delivered in person or through registered service agent CT Corporation
  • Court order or customer consent authorization form required for customer records

Read more >

  • Employee Records

    Charlotte Corporate Office
    7800 Crescent Executive Drive
    Charlotte, NC 28217
    Phone: 704-206-4660 ext. 1641507
    Email: TWC.ESC.Subpoenas@twcable.com

  • Lawsuits

    NYC Corporate Office
    60 Columbus Circle
    New York, NY 10023
    Phone: 212-364-8200