The Time Warner Cable Legal Response Operations Center (LEROC) responds to lawful requests for certain business records ensuring that disclosed information remains in compliance with Time Warner Cable Privacy Policies or is conducted as required or permitted by law. This includes assisting law enforcement personnel and members of the legal community in a professional manner while maintaining the privacy and security of business and subscriber information.
As part of our continuing effort to help protect our customers' private information from unauthorized disclosure, we recommend you consult the information below, as it addresses common questions and requirements related to the fulfillment of lawful requests. If your question remains unanswered, please email us at firstname.lastname@example.org.
If you're not sure if an IP address is associated with a specific Time Warner Cable subscription, you can search the ARIN database here.
We will only process emergency requests of a life and death nature on an expedited basis if law enforcement first contacts us via phone to alert us that such a request is being submitted. If you write “urgent” or “emergency” on your request, we will not be able to distinguish this as a true life and death situation as so many other important matters contain these notes.
In order for Time Warner Cable to fulfill a request for customer records regarding an IP address, you must provide the IP address, specific date, time, and time zone during which the IP was in use; date ranges are not acceptable. Please note that in some instances a port number will be required. For email lookup requests, please provide the full email address assigned by Time Warner Cable.
In order for Time Warner Cable to fulfill a request for information regarding a digital phone customer's records, please provide the phone number in question, and the date range for the call detail records.
In order for Time Warner Cable to fulfill a request for information regarding specific cable customer records, please provide the address in question, an individual's name, and/or the account number.
In order for Time Warner Cable to fulfill a request for information regarding cable customer records, please provide the following: