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Regulatory

This page provides access to tariffs filed by various Time Warner Cable affiliates with the Federal Communications Commission (“FCC”) and state regulatory authorities, as indicated. Tariffs describe the rates, terms and conditions that apply to certain regulated telecommunications services offered by Time Warner Cable affiliates.

Alabama

Time Warner Cable Information Services (Alabama), LLC d/b/a Time Warner Cable

AL Tariff No 2 Intrastate Access Service

TWCIS AL Tariff Access Services

TWCIS AL FCC Tariff No1

Arizona

Time Warner Cable Information Services (Arizona), LLC d/b/a Time Warner Cable

TWCIS AZ PUC Intrastate Tariff No. 1

TWCIS AZ FCC Tariff No. 1 Access Services

California

Time Warner Cable Information Services (California), LLC d/b/a Time Warner Cable

TWCIS CA FCC PUC No. 5-T

TWCIS CA Tariff No. 1 Access Services

Colorado

Time Warner Cable Information Services (Colorado), LLC d/b/a Time Warner Cable

TWCIS CO PUC Tariff No 1 Local Interconnection Service

TWCIS CO PUC Tariff No 2 Intrastate Access Services

TWCIS CO FCC Tariff No. 1 Access Services

Hawaii

Time Warner Cable Information Services (Hawaii), LLC d/b/a Time Warner Cable

TWCIS HI PUC Tariff No. 2 - Local and Interexchange Services

TWCIS HI PUC Tariff No. 3 Intrastate Access Services

HI Tariff PUC 1 IXC Telecom

TWCIS HI FCC Tariff No. 1 Access Services

Idaho

Time Warner Cable Information Services (Idaho), LLC d/b/a Time Warner Cable

ID Tariff No 1 Intrastat Access Service

TWCIS ID FCC Tariff No. 1 Access Services

ID Tariff IXC Telecom Price List

Illinois

Time Warner Cable Information Services (Illinois), LLC d/b/a Time Warner Cable

Illinois C.C. Tariff No. 1 - Local and Interexchange Service

TWCIS IL CC Tariff No2 Intrastate Access Services

TWCIS IL FCC Tariff No1

IL CC Tariff No1 IXC Telecom

Indiana

Time Warner Cable Information Services (Indiana), LLC d/b/a Time Warner Cable

IN Tariff No 1 Intrastate Access Service

TWCIS IN Tariff Access Services

Kansas

Time Warner Cable Information Services (Kansas), LLC d/b/a Time Warner Cable

Tariff No. 2 Intrastate Access Services Tariff

KS Tariff Packaged Local and Interexchange Service

TWCIS KS FCC Tariff No. 1 Access Services

KS CC Tariff No1 IXC Telecom

Kentucky

Time Warner Cable Information Services (Kentucky), LLC d/b/a Time Warner Cable

TWCIS KY PSC Tariff No. 1

TWCIS KY PSC Tariff No. 2

TWCIS KY FCC Tariff No. 1 Access Services

Maine

Time Warner Cable Information Services (Maine), LLC d/b/a Time Warner Cable

ME Tariff No 2 Intrastate Access Service

TWCIS ME PUC Tariff No1 Local Interconnection Service

TWCIS ME Tariff Access Services

Massachusetts

Time Warner Cable Information Services (Massachusetts), LLC d/b/a Time Warner Cable

TWCIS MA M.D.T.E. No. 1 Local and Interexchange Service Tariff

TWCIS MA M.D.T.C. No. 2 Intrastate Access Service Tariff

TWCIS MA FCC Tariff No. 1 Access Service

Michigan

Time Warner Cable Information Services (Michigan), LLC d/b/a Time Warner Cable

M.P.S.C. No. 1 Local Exchange Service

M.P.S.C. No. 2 Interexchange Service

M.P.S.C. No. 3 Intrastate Access Service

TWCIS MI FCC Tariff No. 1 Access Service

Missouri

Time Warner Cable Information Services (Missouri), LLC d/b/a Time Warner Cable

TWCIS MO PSC No. 5 Competitive Access Services

TWCIS MO PSC Tariff No4 Local and Interexchange Services

TWCIS MO FCC Tariff No. 1 Access Services

Nebraska

Time Warner Cable Information Services (Nebraska), LLC d/b/a Time Warner Cable

P.S.C. Tariff No. 1 Competitive Local and Interexchange Service

TWCIS NE PSC Tariff No. 2 Intrastate Access Services

TWCIS NE FCC Tariff No. 1 Access Services

New Hampshire

Time Warner Cable Information Services (New Hampshire), LLC d/b/a Time Warner Cable

TWCIS NH PUC Rate Schedule No. 2

TWCIS NH PUC Rate Schedule No3

TWCIS NH Tariff Access Services

New Jersey

Time Warner Cable Information Services (New Jersey), LLC d/b/a Time Warner Cable

TWCIS NJ Tariff No. 1 Intrastate Access Services

TWCIS NJ Tariff No. 2 Local Exchange Service

TWCIS NJ FCC Tariff No. 1 Access Services

New Mexico

Time Warner Cable Information Services (New Mexico), LLC d/b/a Time Warner Cable

TWCIS NM Tariff No. 1 Interexchange Service

TWCIS NM Tariff No. 2 Local Service

TWCIS NM PRC Tariff No. 3 Intrastate Access Services

TWCIS NM FCC Tariff No. 1 Access Service

NM CC Tariff No1 IXC Telecom

New York

Time Warner Cable Information Services (New York), LLC d/b/a Time Warner Cable

TWCIS NY P.S.C. No. 2 Telephone Access Services

TWCIS NY P.S.C. No. 3 Local and Interexchange Telecommunications

TWCIS NY FCC Tariff Access Service

NY PSC Tariff No1 IXC Telecom

North Carolina

Time Warner Cable Information Services (North Carolina), LLC d/b/a Time Warner Cable

TWCIS NC Tariff Access Services

Ohio

Time Warner Cable Information Services (Ohio), LLC d/b/a Time Warner Cable

OH Tariff No. 2 Intrastate Access Services Tariff

TWCIS OH Tariff Access Services

Pennsylvania

Time Warner Cable Information Services (Pennsylvania), LLC d/b/a Time Warner Cable

PA P.U.C. Tariff No. 1 Competitive Local Exchange Carrier

TWCIS PA FCC Tariff No. 1 Access Services

PA P.U.C. Tariff No. 2 Competitive Local Exchange Carrier

PAPUC Tariff No2 Switched Access Tariff

PA PUC Tariff No1 CAP

South Carolina

Time Warner Cable Information Services (South Carolina), LLC d/b/a Time Warner Cable

TWCIS SC Tariff No. 1 Local and Interexchange

TWCIS SC Tariff No. 2 Intrastate Access Services

TWCIS SC FCC Tariff No. 1

SC Tariff No1 IXC Telecom

Tennessee

Time Warner Cable Information Services (Tenessee), LLC d/b/a Time Warner Cable.

Tariff No. 2 Intrastate Access Services Tariff

TN Tariff Packaged Local and Interexchange Service

TWCIS TN Tariff Access Services

Texas

Time Warner Cable Information Services (Texas), LLC Texas d/b/a Time Warner Cable

TWCIC TX PUC Tariff No. 1 Local & Interexchange Service

TWCIS TX PUC Tariff No. 2 Intrastate Access Service

TWCIS TX FCC Tariff No. 2 Access Service

Virginia

Time Warner Cable Information Services (Virginia), LLC d/b/a Time Warner Cable

TWCIS VA Tariff Access Services

Washington

Time Warner Cable Information Services (Washington), LLC d/b/a Time Warner Cable.

TWCIS WA FCC Tariff No. 1 Access Services

West Virginia

Time Warner Cable Information Services (West Virginia), LLC d/b/a Time Warner Cable

W.V.P.S.C. No. 1 Competitive Local and Interexchange Service

TWCIS WV FCC Tariff No. 1 Access Services

TWCIS WV Tariff No2 Intrastate Access Services

WV PSC Interexchange Service No1

Wisconsin

Time Warner Cable Information Services (Wisconsin), LLC d/b/a Time Warner Cable

TWCIS Wisconsin Tariff No. 1 Intrastate Access Services

TWCIS WI FCC Tariff No. 1 Access Services

This document will assist Trading Partners of Time Warner Cable (TWC) in gaining access to the TWC GUI and placing Local Service Requests (LSRs) for porting numbers.


1. Purpose and Audience

This user guide is directed to those personnel responsible for submitting industry requests to Time Warner Cable (TWC), including order entry and management for number portability. This document provides guidelines for accessing the TWC graphical user interface (GUI), placing port orders and requirements for one day simple ports, and placing standard or complex port orders.

2. Getting Started

To access the TWC GUI and place a Local Service Request (LSR) for porting out numbers, a carrier must have a user ID and password. Each Trading Partner must complete and submit a Trading Partner Summary and Porting Information forms to:

Carrier@twcable.com

Once the user ID and password are assigned, the carrier may access the TWC GUI at https://twc-port.neustar.com/gateway/.

3. Ordering Guidelines

The following are guidelines for completing and submitting LSRs to TWC for the purpose of porting a TN away from TWC.

  • The end user name and address provided on the End User Form must exactly match the service address and location section of the Customer Service Inquiry response for all TWC commercial accounts.
  • The operating company number (OCN)/state should be selected based off the numbering plan area (NPA) of the telephone number being requested. TWC will only port telephone numbers that are used for two-way communication.
  • If a person at your premises (or another authorized contact person) provides us with a pre-agreed passcode and requests that we disregard an alarm, that we not contact emergency responders, or that we cancel a previous dispatch request to emergency responders, we may (but are not obligated to) attempt to do so.
  • Telephone numbers not converted by the new number service provider (NNSP) do not need to be addressed on the LSR. TWC will not disconnect unwanted TNs identified on a LSR port request. The customer will need to contact TWC directly (identified on the bill) to arrange for disconnection of any unwanted TNs.
  • Desired due dates over 30 calendar days from the submitted date will not be accepted.
  • Rejected LSRs will be cancelled after five business days. LSR charges may apply pursuant to the terms of the applicable industry agreement.
  • If you feel your LSR has been improperly rejected, send an e-mail to twc.serviceordersupport@twcable.com
  • LSRs containing more than 20 telephone numbers, unless otherwise stated in your industry agreement, will be handled as a project. Both parties will negotiate implementation details, including due date/time.
    • Project requests should be emailed to twc.serviceordersupport@twcable.com.
    • The subject line should state: Project Request/ATN/AN. The body of the email should include the number of telephone numbers porting, desired due date (DDD), and the purchase order number (PON) to be submitted.
    • Once approved, TWC will respond with a project code to be placed in the project field (field 20) on the LSR. LSRs submitted with more than 20 telephone numbers that do not include the approved project code will be rejected. LSRs submitted as a project are subject to normal LSR validation.
  • If a person at your premises (or another authorized contact person) provides us with a pre-agreed passcode and requests that we disregard an alarm, that we not contact emergency responders, or that we cancel a previous dispatch request to emergency responders, we may (but are not obligated to) attempt to do so.
  • You must notify us, in advance in writing (including through our secure website), of any person you wish us to contact if an alarm occurs on your premises. You are responsible for updating and ensuring the accuracy of this contact information.
  • You must notify us, in advance in writing (including through our secure website), of any person you wish us to contact if an alarm occurs on your premises. You are responsible for updating and ensuring the accuracy of this contact information.
  • The IntelligentHome Equipment may permit “two-way” voice communications, which allow you to speak to our central monitoring office from designated places within your premises and for our central monitoring office personnel to speak to you. We may also use this feature to hear what is occurring within your premises but only when, in our sole discretion, we deem it necessary or advisable in providing the monitoring services (for example, when a sensor indicates that a door or window has opened while the system is “armed”). We are not obligated to dispatch emergency responders or contact any other person based solely on two-way voice communications unless such assistance is requested.
  • We may (but are not obligated to) record and retain any communications between your premises and our central monitoring office.

4. Simple Ports

This section addresses wireline-to-wireline and intermodal ports. Intermodal refers to ports between wireline and wireless providers. Simple Ports:

  • Involve a single line account only
  • Do not involve unbundled network elements (no loop with number port)
  • Do not include complex switch translations such as Centrex, direct inward dialing (DID) numbers, or Advanced Intelligent Network (AIN) service
  • Do not include remote call forwarding numbers
  • Do not include multiple services on the loop such as broadband or other data services
  • Do not include a line that has been resold

4.1  Simple Port Validation Fields

The four fields that can be required for validation are:

  • Customer account number
  • Zip code
  • Telephone number to be ported
  • Pass code *
  • Do not include multiple services on the loop such as broadband or other data services

Note: The pass code field is optional unless the pass code has been requested and assigned by the end user.

4.2  Simple Port Required Fields

The following information fields should be completed to facilitate processing of the LSR.

  1. Ported Telephone Number: identifies the telephone number or consecutive range of telephone numbers residing in the same switch to be ported.
  2. Account Number: identifies the account number assigned by the new service provider.
  3. Zip Code: identifies the zip code of the end user’s service address and validates that the correct user’s number has been sent on the port request.
  4. Company Code: identifies the exchange carrier initiating the transaction
  5. New Network Service Provider (Conditional): identifies the Number Portability Administration Center (NPAC) service provider identifier (SPI) of the new provider.
  6. Desired Due Date (DDD): identifies the customer’s desired due date for the port
  7. Purchase Order Number (PON): identifies the customer’s unique purchase order or requisition number that authorizes issuance of the request or supplement.
  8. Version (Conditional): identifies the submitting service provider’s order version number and enables service providers to track orders internally and make changes or modifications.
  9. Number Portability Direction Indicator: allows the new service provider to direct the correct administration of E-911 records.
  10. Customer Carrier Name Abbreviation: three-letter code that identifies the company that submitted the LSR and the company to whom response messages must be returned.
  11. Requisition Type and Status: specifies the type of order to be processed.
  12. Activity: identifies the activity involved in the service request.
  13. Telephone Number of the Initiator: provides the telephone number for the initiator of the port request.
  14. Agency Authority Status: indicates that the customer is acting as an end user’s agent and has an authorization on file.

4.3  LSR Simple Port Rules

 

4.3.1  Business Days for Simple Ports

Business Days for Simple Ports Business days are Monday through Friday, 8am – 5pm local time, excluding weekends and holidays.

The cutoff time for receipt of a valid simple port LSR in order for the simple port to be eligible for activation at 12:00am on the following business day is 1:00pm.

The NPAC has seven regions that cover the United States. The times referenced above are based on local time in the predominant time zone of the NPAC Region that contains the number to be ported.

  • Northeast NPAC Region: Eastern time
  • Mid-Atlantic NPAC Region: Eastern time
  • Southeast NPAC Region: Eastern time
  • Midwest NPAC Region: Central time
  • Southwest NPAC Region: Central time
  • West Coast NPAC Region: Pacific time
  • Western NPAC Region: Mountain time

4.3.2  Non-Qualifying Simple Ports

After determining that a simple port request is non-simple, TWC may issue a firm order commitment (FOC) within four hours with a different due date if the LSR contains sufficient data for a non-simple port. If the LSR contains insufficient data, it may be rejected.

The final determination as to whether a port out request is a simple port is made by TWC, consistent with the applicable regulations.

4.4 FOC Intervals

Simple Port: LSR-to-FOC Intervals

All simple port LSRs received by the 1:00pm cutoff time will be responded to (FOC or reject) within four clock hours. Simple port LSRs received after the 1:00pm cutoff will be considered to have been received on the following business day.

Simple Port: LSR-to-FOC Intervals

(Illustration)

Accurate/Complete Local Service Request (LSR) Received Firm Order Confirmation (FOC) or Reject Due Back by Day/Time
Mon 8:00am through 8:59am Mon 12:00pm (noon) through 12:59pm
Mon 9:00am through 9:59am Mon 1:00pm through 1:59pm
Mon 10:00am through 10:59am Mon 2:00pm through 2:59pm
Mon 11:00am through 11:59am Mon 3:00pm through 3:59pm
Mon 12:00pm (noon) through 12:59pm Mon 4:00pm through 4:59pm
Mon 1:00pm Mon 5:00pm
Mon 1:01pm through Tues 7:59am Tues 12:00pm (noon)

5. Complex/Commercial Porting Orders

A Complex port out request may contain 1 to 20 telephone numbers. Port out requests for more than 20 telephone numbers constitute a project and the interval will be negotiated.

Account number (AN), end user account number (EAN), and account telephone number (ATN) are required to process a Complex LSR. The AN and EAN should be populated with the customer’s TWC account number and the ATN should be populated with the customer’s TWC account TN.

5.1  Validation Fields

All complex port out orders must carry the TWC required combination of the five field decision validations:

  1. Account number
  2. End user last name
  3. End user service address house number
  4. TN
  5. ZIP

5. Complex/Commercial Porting Orders

A Complex port out request may contain 1 to 20 telephone numbers. Port out requests for more than 20 telephone numbers constitute a project and the interval will be negotiated.

Account number (AN), end user account number (EAN), and account telephone number (ATN) are required to process a Complex LSR. The AN and EAN should be populated with the customer’s TWC account number and the ATN should be populated with the customer’s TWC account TN.

5.2   LSR Address Fields

The following fields are included on the TWC GUI. Please See TWC Field Level LSR Guide for Required verses Conditional fields.

  • SAPR (Street Address Number Prefix)
  • SANO (Service Address Number)
  • SASF (Service Address Number Suffix)
  • SASD (Service Address Street Directional Prefix)
  • SASN (Service Address Street Name)
  • SASS (Service Address Street Directional Suffix)
  • SATH (Service Address Street Directional Suffix)
  • CITY (Service Address City)
  • STATE (Service Address State)
  • ZIP (Service Address Zip)

5.3  Ordering Information

Following are guidelines intended to assist in placing LSRs for Porting numbers out from Time Warner Cable.

  • Port orders received in complex format must pass complex edits prior to resolving one day vs. complex to determine due date. DDD for non-simple ports must be a minimum of three business days from the LSR submission date. If the LSR is submitted before 3pm EST this will count as day one. LSRs submitted after 3pm EST are considered to be received the next business day. The NNSP field is required on all requests for number portability.
  • In instances where the LSR indicates the port request is non-simple based on the current FCC definition and rule for a simple port, TWC will return a FOC or appropriate response within 24 clock hours.
  • TWC creates the SV in NPAC for number portability requests.
  • The NNSP will be responsible for concurring with the SV in order to proceed with the porting process.
  • Where technically feasible, TWC will apply the ten-digit trigger (TDT) to all TNs being ported out. The TDT will be placed in the switch the day prior to the FOC due date. If the parties agree to a coordinated hot cut, TWC will allow the NNSP 30 minutes from the desired frame due time to activate the telephone number in NPAC. If 30 minutes expires and the TN has not been activated, TWC will rewrite the internal order and send a cancellation notice via TWC GUI. If any of the telephone numbers need to be ported, a new LSR will be required by the NNSP to process the request.
  • If a coordinated hot cut is not requested, numbers activated by the NNSP in NPAC will be removed from the TWC switch the day following activation by the NNSP. Telephone numbers will not be removed from the TWC switch until the NPAC version has been activated by the NNSP.
  • The FOC is only good for five business days past the due date on the FOC. The NPAC SV will be cancelled the sixth day following the FOC due date if activation has not occurred in NPAC or if a supplemental LSR has not been submitted. TWC will rewrite the internal order and send a cancellation notice via TWC GUI. If any of the canceled TNs need to be ported, a new LSR will be required by the NNSP to process the request.
  • When a disconnection activity type is submitted for a TWC native TN, the number must be in a pending-disconnect status in NPAC.
  • Any port out order of more than 20 lines requires a negotiated due date and may require a coordinated cutover. The NNSP must contact TWC to negotiate the due date and the necessity of a coordinated cutover. For orders of more than 20 lines, contact TWC Carrier Relations Organization at: carrier@twcable.com.
  • LSR status (FOC or cancel) will be provided within 24 hours of receipt for requests with 1 to 20 TNs. For LSRs containing over 20 TNs, responses will be sent within 72 hours of receipt. These intervals are not applicable in cases where states have specific interval rules associated with this activity.
  • Requests with one stand-a-lone residential telephone number will be assigned a FOC date of four business days from the day a clean LSR was received. Requests with 1 to 20 TNs will be assigned a FOC date of 5 business days to complete the procedure from the day a clean LSR was received. TWC considers port out requests of more than 20 TNs a project and the interval will be negotiated. A response will be received within 48 hours informing of the due date issued. The regional office will review the request and provide FOC as appropriate to the size and complexity of the request via the normal confirmation process.

5.4  Supplement Requests

If the order is in FOC “Accept”, then changing the due date for less than five business days does not require a supplement. TWC will accept a supplement up to 3pm EST the day before the due date or FOC expiration date. The NNSP must issue a supplemental order to TWC to identify any modifications to the original request. All modifications to the original request will impact the original confirmed due date. Supplement requests received on the desired due date can experience technical difficulties; therefore, it is recommended that supplements be sent 24 hours prior to the desired due date.

5.5  Partial Port Indicator

A partial port out affects only the telephone numbers identified on the NNSP’s LSR. The TNs not identified on the LSR remain in service with TWC and are billed appropriately. To assist with the identification and proper processing of partial port out orders, TWC requests the population of a full/partial port indicator on the LSR by the NNSP.

Note: TWC does not accept expedited port out requests (advancing the standard DD) from any service provider, unless there is a service-impacting situation caused by TWC.

5.6  Service Restrictions

The following service restrictions apply when porting out from TWC:

  • Ported TNs port within the constraints placed on them by the FCC and specific state regulations.
  • The numbers listed below are examples of numbers, which are not portable, as well as their underlying provisioned TN:
    • 555, 960 and 976 NXXs
    • 500, 700, 900, 911 services
    • Other N11 codes (e.g. 411, 511)
  • Numbers used for mass calling events cannot be ported.
  • The TWC policy, regarding the porting of reserved TNs, is to allow porting when reserved numbers are on the end-user service record.
  • Porting service request restricted on unassigned, previously owned, disconnected, disconnected following suspension for non-payment, or numbers associated with paging services cannot be ported.

5.7  Expedited LSRs

TWC does not accept expedited port requests (advancing the standard DD interval) unless there is a service-impacting situation. TWC will only consider support of an expedited port on an individual case basis with particular focus on preventing the customer from being out of service. NNSP must notify and receive approval from the CLEC Operations contact before advancing the due date. If approval is received to advance the DDD less than the standard LSR interval (three days), the expedite field must be populated with a Y.

5.8  Cancellations

For service assurance, it is best to submit cancel requests (SUP1) by 3pm EST the day before the due date or FOC expiration date. For anything after 3pm the day before, contact:

  • For residential and commercial orders: CLEC Operations at 877-594-6039, select option 1, and TWC will try their best to accommodate.

Note: For special projects service assurance, TWC must receive the cancel request (SUP1) by 3pm two days prior to the due date to prevent service interruption.

5.8.1  Same Day Cancellation Contact

For same day cancellations, or next day cancellations submitted after 3pm, submit the cancel request (SUP1) and call TWC to notify of cancellation. For residential and commercial cancellations, call CLEC Operations at 877-594-6039.

5.8.2  Cancel FOC Policy

TNs not activated at NPAC within five business days from the FOC due date will be canceled by TWC (SPID 853C). TWC will cancel the subscription at NPAC and issue a cancellation notice to the former NNSP. If any of the canceled numbers need to be ported, a new LSR will be required by the NNSP to process the request.

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