General Statement

Time Warner Cable’s subscribers (including account holders) may not upload, post, route, transmit, link or otherwise make available on or via the Time Warner Cable Internet service any material protected by copyright in a manner that infringes that copyright. Subscribers should be aware that they may be legally liable for engaging in any such activity. In addition to the repeat infringer policy detailed below, Time Warner Cable also participates in the Center for Copyright Information program ("CCI"), which is an educational system that applies to peer-to-peer ("P2P") file sharing and is designed to help subscribers understand the significance of protecting copyright infringement in the digital environment, to advise them about avoiding online distribution of copyrighted content, and to suggest legal ways to obtain digital content. Under CCI’s Copyright Alert System ("CAS"), TWC residential subscribers who, pursuant to the CAS process, are alleged to have engaged in activity that may constitute copyright infringement will receive a notice alerting them each time that such activity has been detected in connection with their account, and requesting that they take steps to ensure that any infringement ceases. Click here to view a sampling of those notices. In response to allegations of copyright infringement against a subscriber that TWC receives through the CAS process, TWC will provide such subscriber with information about the alleged infringement and ways in which such subscriber can secure their wireless network and access legal content, and we may ask that such subscriber acknowledge that he or she will cease any conduct that is infringing. If the allegedly infringing activity continues, additional actions may include redirection to a landing page until the subscriber contacts TWC; however, the subscriber will be given advance notice prior to us taking any such step. The subscriber will also have the ability to challenge notices received in connection with the CAS program. For more information about the CAS program, please visit the Center for Copyright Information – Copyright Alert System website at

Repeat Infringer Policy

In accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"), Time Warner Cable’s policy is to terminate, in appropriate circumstances, the Time Warner Cable Internet service of any subscriber who is a repeat infringer. If you believe that in connection with the Time Warner Cable Internet service, a Time Warner Cable subscriber has engaged in repeated infringement that includes your copyrighted materials, please provide our designated copyright agent (see below for more details) with information sufficient to show that the subscriber is a repeat copyright infringer and that appropriate circumstances exist for Time Warner Cable’s termination of such subscriber.

Termination of Service

Each subscriber agrees that, if he or she is terminated pursuant to this policy, he or she will not attempt to establish a new account with Time Warner Cable under any name, real or assumed, without Time Warner Cable's permission. Please note that not all services provided by Time Warner Cable limit usage to subscribers, and that Time Warner Cable is not able to terminate service usage by users who are not subscribers.

Reservation of Rights

These policies do not affect any other rights that Time Warner Cable may have under law or contract, and all such rights are expressly reserved by Time Warner Cable.

DMCA Notices and Counter-Notices

The DMCA provides recourse for copyright owners who believe that that material appearing on the Internet infringes their rights under U.S. copyright law. Specifically, if you believe in good faith that material infringing your rights resides on the Time Warner Cable Internet service by reason of storage at the direction of any user, or that such infringing material is at an online location that is referred or linked to via an information location tool (such as a directory, index, reference, pointer or hypertext) made available as part of the Time Warner Cable Internet service, you (or your agent) may sent to Time Warner Cable a notice requesting that Time Warner Cable remove the material or block access to it. If you believe in good faith that someone has wrongly submitted to us a notice of copyright infringement against you, the DMCA permits you to send to us a counter-notice. Notices and counter-notices should be sent to Time Warner Cable’s designated copyright agent (see below), and must meet the following requirements:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Time Warner Cable to locate the material;
  • Information reasonably sufficient to permit Time Warner Cable to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Designated Copyright Agent

DMCA notices and counter-notices, and repeat infringer information, should be delivered in writing to Time Warner Cable’s designated copyright agent:

C. Dzujna
Time Warner Cable
60 Columbus Circle
New York, NY 10023
Fax: 704-973-6207

Our designated copyright agent can be reached at 212-364-8200, however, as noted, notices, counter-notices and repeat infringer information should be delivered in writing, not by phone.

Last Updated March 2015
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