Educational Alert

Dear Subscriber,

We have been notified that copyrighted content may have been shared using your Internet connection without permission of the copyright owner.

What does that mean?

Copyright owners (such as artists, moviemakers, authors) and their representatives routinely monitor peer-to-peer networks to see if their content (such as music, movies, and TV shows) is being shared without their permission. If they notice somebody sharing their content without their permission through a Time Warner Cable account, they let us know.

As the primary account holder, you are responsible for making sure your account is not used for copyright infringement. Please note that we don't know which computer or other device may be the one to have triggered the notification; it could be any device using your account.

What was allegedly shared and when?

File Name: The Avengers
Content Type: Movie
Content URL: BitTorrent.com
Shared: 6:23pm - 8/2/2012
IP Address: 208.44.33.222

Did you provide my personal information to the copyright owner?

We have not shared any of your personal information with the copyright owner in connection with the notice that we received. Rather, the copyright owner or its representative simply provided us with an IP address associated with your account and we then sent this alert to you directly.

Alright, so what do I need to do?

Hopefully this is the last time we contact you. If a copyright owner does not identify further instances of alleged copyright infringement involving your account then this will be your last alert from us.

And what if this continues to happen?

Using your account to share content without the copyright owner’s permission can be a violation of U.S. copyright laws, and of our acceptable use policy. Under the Copyright Alert System (for more on CAS click here http://www.copyrightinformation.org), further instances of suspicious activity involving your account may result in our undertaking measures that will temporarily affect your Internet experience. The range of actions may include redirection to a landing page for a period of time or until you contact Time Warner Cable.

We will, of course, provide you with advance notice prior to taking any such steps. We will also offer you the ability to challenge a copyright owner’s notices through an independent party prior to any service alterations. You may wish to preserve records or information that could be used to demonstrate that the activity in question was non-infringing.

In addition, in accordance with our acceptable use policy (located at http://help.twcable.com/twc_misp_aup.html), your internet service may be subject to termination at our sole discretion if we continue to receive credible allegations that your internet connection has been used to share copyrighted content without permission of the copyright owner.  Note that the termination of your internet service may also result in the loss of any Time Warner Cable provided email addresses; other services accessible via your Time Warner Cable high speed data service, such as Wi-Fi, Roku, IP Video, Over-the-Top content, etc.; and other third party provided services you receive that are internet reliant (for example, internet accessible third party phone services).

I still have questions about this alert; where can I go?

For additional information about this alert, to learn how you can prevent further alerts, and to understand more about the Copyright Alert System, please visit the Center for Copyright Information – Copyright Alert System website at http://www.copyrightinformation.org.

Thank you for subscribing to Time Warner Cable’s high speed data service. We look forward to having you as a customer for years to come.

Sincerely,
Customer Service

Acknowledgment Alert

Dear Subscriber,

We have been notified that copyrighted content may have been shared using your Internet connection without permission of the copyright owner. This is at least the [x] time a copyright owner or its representative has alerted us about your account.

What does that mean?

Copyright owners (such as artists, moviemakers, and authors) and their representatives routinely monitor peer-to-peer networks to see if their content (such as music, movies, and TV shows) is being shared without their permission. If they notice somebody sharing their content without their permission through a Time Warner Cable account they let us know.

As the primary account holder, you are responsible for making sure your account is not used for copyright infringement. Please note that we don't know which computer or other device may be the one to have triggered the notification; it could be any device using your account.

What was allegedly shared and when?

File Name: The Avengers
Content Type: Movie
Content URL: BitTorrent.com
Shared: 6:23pm - 8/2/2012
IP Address: 208.44.33.222

Did you provide my personal information to the copyright owner?

We have not shared any of your personal information with the copyright owner in connection with the notice that we received. Rather, the copyright owner or its representative simply provided us with an IP address associated with your account and we then sent this alert to you. However, please not that upon receipt of lawful process requiring production of records, or pursuant to any challenge you might make to a copyright alert, Time Warner Cable may provide relevant identifying information about you and your allegedly infringing conduct to third parties, including the copyright owner, its representatives or their agents, and law enforcement agencies.

Alright, so what do I need to do?

Hopefully this is the last time we contact you. If a copyright owner does not identify further instances of alleged copyright infringement involving your account, then this will be your last alert from us.

And what if this continues to happen?

Using your account to share content without the copyright owner’s permission can be a violation of U.S. copyright laws, and of our acceptable use policy. Under the Copyright Alert System (for more on CAS click here http://www.copyrightinformation.org), further instances of suspicious activity involving your account may result in our undertaking measures that will temporarily affect your Internet experience. The range of actions may include redirection to a landing page for a period of time or until you contact Time Warner Cable.

We will, of course, provide you with advance notice prior to taking any such steps. We will also offer you the ability to challenge a copyright owner’s notices through an independent party prior to any service alterations. You may wish to preserve records or information that could be used to demonstrate that the activity in question was non-infringing.

In addition, in accordance with our acceptable use policy (located at http://help.twcable.com/twc_misp_aup.html), your internet service may be subject to termination at our sole discretion if we continue to receive credible allegations that your internet connection has been used to share copyrighted content without permission of the copyright owner.  Note that the termination of your internet service may also result in the loss of any Time Warner Cable provided email addresses; other services accessible via your Time Warner Cable high speed data service, such as Wi-Fi, Roku, IP video, Over-the-Top content, etc.; and other third party provided services you receive that are internet reliant (for example, internet accessible third party phone services).

I still have questions about this alert; where can I go?

For additional information about this alert, to learn how you can prevent further alerts, and to understand more about the Copyright Alert System, please visit the Center for Copyright Information – Copyright Alert System website at http://www.copyrightinformation.org.

Thank you for subscribing to Time Warner Cable’s high speed data service. We look forward to having you as a customer for years to come.

Sincerely,
Customer Service

Mitigation Measure Alert

Dear Subscriber,

We have been notified that copyrighted content may have been shared using your Internet connection without permission of the copyright owner. This is at least the [x] time a copyright owner or its representative has alerted us about your account.

What does that mean?

Copyright owners (such as artists, moviemakers, and authors) and their representatives routinely monitor peer-to-peer networks to see if their content (such as music, movies, and TV shows) is being shared without their permission. If they notice somebody sharing their content without their permission through a Time Warner Cable account they let us know.

As the primary account holder, you are responsible for making sure your account is not used for copyright infringement. Please note that we don’t know which computer or other device may be the one to have triggered the notification; it could be any device using your account.

What was allegedly shared and when?

File Name: The Avengers
Content Type: Movie
Content URL: BitTorrent.com
Shared: 6:23pm – 8/2/2012
IP Address: 208.44.33.222

Did you provide my personal information to the copyright owner?

We have not shared any of your personal information with the copyright owner in connection with the notice that we received. Rather, the copyright owner or its representative simply provided us with an IP address associated with your account and we then sent this alert to you directly. However, please not that upon receipt of lawful process requiring production of records, or pursuant to any challenge you might make to a copyright alert, Time Warner Cable may provide relevant identifying information about you and your allegedly infringing conduct to third parties, including the copyright owner, its representatives or their agents, and law enforcement agencies.

Alright, so what do I need to do?

A summary of the alleged copyright infringements addressed in this message is available at https://ccicopyrightalerts.twcable.com. If you believe any of the information included in this summary is incorrect, the summary page contains instructions about how to request review of any alert by an independent third party. Unless you request review, or "appeal", of this or any prior alerts before the expiration of fourteen (14) calendar days from the date this alert is received, we will apply a measure to your account in the form of the suspension of your service that will require you to contact Time Warner Cable in order to have your service restored.  Consult the email we also sent to the email address(es) we have on record for you in order to access the date of this alert and determine when the 14 day appeal period will expire.

Hopefully this is the last time we contact you. If a copyright owner does not identify further instances of alleged copyright infringement involving your account, then this will be your last alert from us.

And what if this continues to happen?

Using your account to share content without the copyright owner’s permission can be a violation of U.S. copyright laws, and of our acceptable use policy. Under the Copyright Alert System (for more on CAS click here http://www.copyrightinformation.org), further instances of suspicious activity involving your account may result in our undertaking measures that will temporarily affect your Internet experience. The range of actions may include redirection to a landing page for a period of time or until you contact Time Warner Cable.

We will, of course, provide you with advance notice prior to taking any such steps. We will also offer you the ability to challenge a copyright owner’s notices through an independent party prior to any service alterations. You may wish to preserve records or information that could be used to demonstrate that the activity in question was non-infringing.

In addition, in accordance with our acceptable use policy (located at http://help.twcable.com/twc_misp_aup.html), your internet service may be subject to termination at our sole discretion if we continue to receive repeated credible allegations that your internet connection has been used to share copyrighted content without permission of the copyright owner.  Note that the termination of your internet service may also result in the loss of any Time Warner Cable provided email addresses; other services accessible via your Time Warner Cable high speed data service, such as Wi-Fi, Roku, IP video, Over-the-Top content, etc.; and other third party provided services you receive that are internet reliant (for example, internet accessible third party phone services).

I still have questions about this alert; where can I go?

For additional information about this alert, to learn how you can prevent further alerts, and to understand more about the Copyright Alert System, please visit the Center for Copyright Information – Copyright Alert System website at http://www.copyrightinformation.org.

Thank you for subscribing to Time Warner Cable’s high speed data service. We look forward to having you as a customer for years to come.

Sincerely,
Customer Service

May 2016
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