Educational Alert

Dear Internet Customer;

It has been brought to our attention that your Internet service was recently used to improperly copy or share copyrighted content such as music, movies, video or software using Peer-to-Peer or Torrenting software.

As an Internet Service Provider, Charter Communications, doing business as Spectrum, is obligated to comply with copyright laws, as expressly stated in our Acceptable Use Policy (AUP): www.help.twcable.com/twc_misp_aup.html. By using Spectrum’s services, you agreed to this AUP. It is possible that this activity has occurred without your permission or knowledge by a minor who may not fully understand copyright laws, by an unauthorized user, or even as a result of a computer virus. We encourage you to install security software that prevents viruses. As an Internet customer, security software is included free of charge with your Internet service. To download security software on your computer, visit www.timewarnercable.com/en/support/internet/step-by-step/mcafee-antivirus-and-family-protection.html.

Please take immediate action to stop this unauthorized activity. Repeated violation of Spectrum’s AUP may result in remedial action, up to and including suspension of your Internet service.

If you believe that the notices you have received are mistaken, or that the activities that are complained of are not copyright violations, you may submit a counter-notification. To submit a counter-notification, please email SecurityCR@charter.com or call the number below and talk to a Security Specialist.

We have not shared any information about you with the content owner, nor will we unless we receive a subpoena or are otherwise required to do so by law or if you choose to file a counter-notification.

You can learn more about this alert and copyright violation by calling 1-855-222-7342, Monday through Friday, 8 AM – 9 PM (EST) and Saturday and Sunday, 8 AM – 5 PM (EST).

Sincerely,

Charter Communications

Customer Security Operations Center

Acknowledgment Alert

Dear Subscriber,

It has been brought to our attention that your Internet service was recently used to improperly copy or share copyrighted content such as music, movies, video or software using Peer-to-Peer or Torrenting software.

This is your second notification about violations to the AUP, but thus far the activity has not stopped. Spectrum reserves the right to suspend or terminate services for AUP violations.


As an Internet Service Provider, Charter Communications, doing business as Spectrum, is obligated to comply with copyright laws, as expressly stated in our Acceptable Use Policy (AUP): https://help.twcable.com/twc_misp_aup.html. By using Spectrum’s services, you agreed to this AUP. It is possible that this activity has occurred without your permission or knowledge by a minor who may not fully understand copyright laws, by an unauthorized user, or even as a result of a computer virus. We encourage you to install security software that prevents viruses. As an Internet customer, security software is included free of charge with your Internet service. To download security software on your computer, visit https://timewarnercable.com/en/support/internet/step-by-step/mcafee-antivirus-and-family-protection.html.

What was allegedly shared and when?

File Name: The Avengers
Content Type: Movie
Content URL: BitTorrent.com
Shared: 6:23pm - 8/2/2012
IP Address: 208.44.33.222

Please take immediate action to stop this unauthorized activity. Repeated violation of Spectrum’s AUP may result in remedial action, up to and including suspension of your Internet service.

 

If you believe that the notices you have received are mistaken, or that the activities that are complained of are not copyright violations, you may submit a counter-notification. To submit a counter-notification, please email SecurityCR@charter.com or call the number below and talk to a Security Specialist.

We have not shared any information about you with the content owner, nor will we unless we receive a subpoena or are otherwise required to do so by law or if you choose to file a counter-notification.

You can learn more about this alert and copyright violation by calling 1-855-222-7342, Monday through Friday, 8 AM – 9 PM (EST) and Saturday and Sunday, 8 AM – 5 PM (EST).

Sincerely,

Charter Communications
Customer Security Operations Center

Mitigation Measure Alert

Dear Subscriber,

It has been brought to our attention that your Internet service was recently used to improperly copy or share copyrighted content such as music, movies, video or software using Peer-to-Peer or Torrenting software.

This is your fifth notification about violations to the AUP, but thus far the activity has not stopped. Spectrum reserves the right to suspend or terminate services for AUP violations.


As an Internet Service Provider, Charter Communications, doing business as Spectrum, is obligated to comply with copyright laws, as expressly stated in our Acceptable Use Policy (AUP): https://help.twcable.com/twc_misp_aup.html. By using Spectrum’s services, you agreed to this AUP. It is possible that this activity has occurred without your permission or knowledge by a minor who may not fully understand copyright laws, by an unauthorized user, or even as a result of a computer virus. We encourage you to install security software that prevents viruses. As an Internet customer, security software is included free of charge with your Internet service. To download security software on your computer, visit https://timewarnercable.com/en/support/internet/step-by-step/mcafee-antivirus-and-family-protection.html.

What was allegedly shared and when?

File Name: The Avengers
Content Type: Movie
Content URL: BitTorrent.com
Shared: 6:23pm - 8/2/2012
IP Address: 208.44.33.222


AVOID SUSPENSION OF SERVICE

A summary of the alleged copyright alerts addressed in this message is available at https://ccicopyrightalerts.twcable.com.  If you believe any of the information included in this summary is incorrect, you can discuss the alert and copyright violation by calling 1-855-222-7342, Monday through Friday, 8 AM – 9 PM (EST) and Saturday and Sunday, 8 AM – 5 PM (EST).  

 

Unless you acknowledge receipt of this notice on the website within fourteen (14) calendar days from the date this alert is received, your Internet service will be suspended. Once your service is suspended you will be required to contact us in order to have your service restored.  

 

Please take immediate action to stop this unauthorized activity.

If you believe that the notices you have received are mistaken, or that the activities that are complained of are not copyright violations, you may submit a counter-notification. To submit a counter-notification, please email SecurityCR@charter.com or call the number below and talk to a Security Specialist.

We have not shared any information about you with the content owner, nor will we unless we receive a subpoena or are otherwise required to do so by law or if you choose to file a counter-notification.

You can learn more about this alert and copyright violation by calling 1-855-222-7342, Monday through Friday, 8 AM – 9 PM (EST) and Saturday and Sunday, 8 AM – 5 PM (EST).

Sincerely,

Charter Communications
Customer Security Operations Center

April 2017
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